As a network support technician, you’ll be responsible for maintaining, troubleshooting, and supporting an organization’s network infrastructure. It’ll be your job to ensure that computer networks are running smoothly and to address any issues that arise to keep data flowing and communications seamless.
Despite what many articles out there might tell you, you don’t necessarily need a college degree to become a network support tech. What matters most are the skills and practical knowledge you bring to the table—and being able to prove them.
Tech certifications exist to serve as proof to employers that you have the skills to do the job well. In fact, many listings for entry-level network support technician roles specify certain certifications, like CompTIA A+ or CompTIA Network+, as preferred or required qualifications.
So, how do you gain the necessary skills to earn these certifications?
This article will explain the routes to getting certified, so you can prepare for network support tech roles without needing a bachelor’s or associate’s degree.
We’ll also introduce our nonprofit organization, Climb Hire, as a solid option for comprehensive training toward CompTIA A+ certification. Our program only takes six months to complete, and after you’re finished, you’ll get invaluable support and guidance as you search for a job.
Climb Hire is a nonprofit organization dedicated to helping low-income working adults learn the skills to begin their career path into tech. Thanks to our generous donors, our training programs are free throughout 2024 for all students. Apply for the IT Support learning track here.
Why a CompTIA A+ Certification is a Good Idea for Aspiring Network Support Techs
Before you apply to become a network support technician, it’s worth knowing a couple of key points about the role:
First, network support is a subset of IT support. So, when you learn IT support, part of what you’re learning is network support. This includes understanding computer systems like hardware, software, and networking principles. IT support roles, including network support tech, are usually entry-level positions in the IT field, meaning that they’re the ideal choice for people who want to start a career in the industry.
Second, while there are specific network support roles out there, many companies prefer hiring IT professionals who can handle a variety of tasks. This means they look for candidates who can manage not only network support but also desktop support, general troubleshooting, and other IT support functions.
So, in the entry-level stage of your tech career, having a broad range of IT support skills, complemented by hands-on experience, is more likely to open up job opportunities, rather than possessing hyper-specialized knowledge.
With that in mind, how can you develop and demonstrate the broad IT skills needed for these versatile roles? By earning the industry-recognized CompTIA A+ certification. Here’s what you need to know.
How to Get the Skills to Become a Network Support Technician
While some people say you need a degree to become a network support tech, that’s not actually the case. Instead, mastering the foundational IT concepts covered in CompTIA A+ certification can effectively launch your career in IT.
Here’s what you need to know about CompTIA A+ certification and the certification process:
- CompTIA A+ Certification overview: CompTIA A+ covers a wide range of IT skills essential for network support technician roles. This includes a strong focus on networking as well as hardware, software, troubleshooting, operating systems, and virtualization and cloud computing.
- Certification process: To earn CompTIA A+ certification, you must pass two exams: Core 1 (220-1001) and Core 2 (220-1001). Each exam is 90 minutes long and consists of up to 90 questions, including multiple-choice, drag-and-drop, and performance-based questions. Both exams are closed-book.
- Cost: If taken directly through CompTIA, the total cost for both exams is around $500.
To pass the exams and earn the certification, you’ll need to study thoroughly and master the material, as you’ll be expected to understand fairly complex technical concepts.
When preparing for the CompTIA A+ exams, you have two main options:
- Instructor-led program: This route is highly recommended as you’ll be led by knowledgeable teachers using a structured curriculum.
- Independent study: You can study on your own using pre-made online courses, YouTube tutorials, and other resources. While this method works for some, it demands self-discipline and motivation, and you won’t have immediate access to ask someone questions.
Let’s talk about these learning methods in more detail.
Option 1: Instructor-Guided Program – Why We Think This is the Best Approach
CompTIA A+ certification can be challenging, especially if you’re new to tech. That’s why having expert guidance is so crucial. With an instructor-led program, you benefit from experienced teachers who can help you understand complex concepts and address any questions or doubts you might have.
Admittedly, structured courses are typically pretty expensive. For an example on the pricey end, CompTIA’s own online A+ training course will set you back around $4k. Understandably, this is not within everyone’s budget.
However, that’s where Climb Hire comes in to save the day. Our IT Support program will teach you everything you need to know to pass the CompTIA A+ exams at no cost to you throughout 2024. We have our awesome donors to thank for that. Plus, we’ll also take care of the $500 exam fees.
We know what you’re thinking, but no—it’s not too good to be true and there are no strings attached. We’re a nonprofit and our goal is to help people just like you. You can find out more about what we do here.
Choose Climb Hire for Your Network Support Tech Training
Climb Hire’s IT Support program is designed for you to pass the CompTIA A+ exams and begin a lucrative career in tech, either in IT support or more specific areas like network support or desktop support.
Our program offers more than just exam preparation. We’re committed to helping you land a job by providing comprehensive and personalized job placement support throughout your coursework and for six months afterward.
Here’s what you can expect when you enroll:
- In-depth training: Our program is led by live industry experts who cover all the essential IT skills needed for the CompTIA A+ certification, including networking, cybersecurity, hardware, software, troubleshooting, operating systems, and cloud computing. Preview our syllabus for more details.
- Hands-on experience: You’ll complete valuable hands-on lab work to help you practice IT problem-solving and apply what you’ve learned. This practical experience is crucial for retaining skills and preparing for real-world IT challenges.
- Soft skills training: Beyond technical training, our program includes instruction on soft skills like resume writing, interview preparation, and professional communication. These types of skills can really make a difference for landing a job.
- Job placement support: You’ll be assigned a dedicated Career Development Advisor who will give you personalized guidance throughout the job application process. We have a strong track record of helping our students land jobs in the field—80% of our graduates find work within six months of program completion with an average starting salary of $50k.
- Supportive peer and professional network: You’ll study in cohorts, allowing you to build relationships with fellow students and benefit from a collaborative learning environment. Plus, our extensive professional network connects you with industry insiders, mentors, and potential employers, offering invaluable opportunities for job prospects.
- Convenience of online learning in a matter of months: Our program is fully remote, making it easier to fit classes into your schedule without the hassle of a commute. Classes last for six months, and you’ll be prepared to start your tech career upon graduation.
- Zero cost to you: Courtesy of our donors, Climb Hire’s IT Support program is completely free for all students who enroll in 2024. We also cover the $500 exam fees for CompTIA A+ certification, so you won’t have to worry about additional costs.
Plus, with the skills you gain at Climb Hire as a foundation, you can continue up the IT ladder into roles like network administrator or network engineer.
Our alumni vouch for the effectiveness of our programs in both teaching them valuable tech skills but also helping get them jobs.
For example, Sisanda signed up for Climb Hire to break into the tech industry. She needed not only an education but help finding employment. After graduating, she got a job earning five times what she was earning before!
Here’s what she had to say: “Some of the skills I brought from Climb Hire to the workforce is relationships, like being able to communicate in a professional manner and holding up my social capital.”
Choosing Climb Hire’s IT Support program significantly increases your chances of securing a tech job within a year. The application process involves a short application form, a brief interview to see if you’re a good fit, and after that, an invitation to enroll.
Get the ball rolling and apply now.
Option 2: Independent Study
Another option for preparing for CompTIA A+ certification is independent study. This approach involves using online resources to learn the information technology fundamentals covered in the exams. These could come from pre-made courses, YouTube, articles, or elsewhere.
The positive side of studying on your own is that you don’t have to adhere to any outside schedules or deadlines. You learn at your own pace. This self-directed approach means you can balance your studies with other responsibilities, such as work or personal commitments, without the pressure of a fixed timetable. Plus, a lot of online materials are free or relatively inexpensive.
However, there are several challenges to this approach:
- Finding reliable resources: You’ll need to sift through numerous sources to find reliable and accurate study materials, which can be time-consuming and may lead to gaps in your knowledge.
- Self-motivation and discipline: Independent study requires significant self-motivation and discipline. Without structured deadlines or accountability, it can be difficult to stay focused and make consistent progress.
- Lack of expert guidance: You won’t have access to expert instructors who offer insight into complex concepts or answer your questions, which can hinder your understanding and preparation.
- No job placement support: You’ll often be on your own in navigating the job search process. Without the support of a mentor or a strong professional network, it can take significantly longer to find a job.
- Cost of exams: While some study materials are free, you’ll still need to cover the $500 fee for the CompTIA A+ exams.
Overall, independent study can work well for some people, but the lack of structured support and expert guidance can make it harder to break into the tech field. A big drawback is that you don’t get any help with job placement. Without that extra support, finding a job and navigating the job market after you finish your studies can be really challenging.
Become a Network Support Tech with Training and Support from Climb Hire
For anyone seeking a quicker and more affordable path into a network support or broader IT support role, Climb Hire offers a great opportunity. Our six-month IT Support program will provide you with the exact skills needed to kickstart your tech career.
Here’s a recap of some of the benefits of our program:
- Expert-guided training: Learn from seasoned professionals with in-depth instruction on essential IT skills, leading to CompTIA A+ certification and preparation for an entry-level tech role.
- Free program and certification: You’ll pay nothing for the course, and we also cover the $500 cost of the CompTIA A+ exams.
- Hands-on experience: Gain practical, real-world skills through guided lab work and exercises.
- Job placement support: Receive personalized career assistance to secure your first IT role.
Over 80% of our students find jobs within six months of graduating from one of our programs, often with salaries of $50k or more.
Start your journey to becoming a network support technician today. Apply to our IT Support program now, and you could be working in tech within a year.
FAQ
What’s the difference between an IT support tech, a network support tech, and a desktop support tech?
All of these technical support roles are related, though they have some differences:
- IT Support: IT support is the broader field encompassing both network and desktop support. You’ll address a wide range of technical issues with computer systems, including hardware, software, and network problems, while supporting users and maintaining system functionality.
- Network Support Tech: You’ll manage and troubleshoot network systems such as routers and switches to ensure smooth operation and connectivity.
- Desktop Support: You’ll focus on resolving issues related to desktop computers and peripherals, including operating systems (Windows, MacOS, Linux), applications, and hardware specific to individual workstations.
What’s the average starting salary for a network support technician?
According to Glassdoor, the average starting salary for a network support tech is $64k.
Do I need a bachelor’s degree to get a job as a network support tech?
Not necessarily. While some choose to go that route by earning a degree in computer science, information systems, or a related field, having proof of IT skills through industry-recognized certifications (like CompTIA A+) is often enough to land an entry-level role as a network support tech.
Even with a college degree, you’ll often still only qualify for entry-level roles until you gain more experience in the field.
Aside from CompTIA A+, what is another entry-level IT certification that can help you get a job as a network support tech?
The Cisco Certified Network Associate (CCNA) certification is well-regarded for its focus on networking fundamentals, routing and switching, and network security. However, it’s more common to see job recruiters list CompTIA A+ certification on job listings for entry-level IT roles.